Refund policy

Return and Refund Policy

We want you to love your purchase. If something isn't right, here's how we'll make it right.

Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Request a Return To initiate a return, please contact us through our contact page with your order number and reason for return. We'll guide you through the next steps.

Refunds Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable Items For hygiene reasons, opened skincare products cannot be returned unless they are defective or damaged upon arrival.

Damaged or Defective Items If your 345 Face Cream arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.